1. Introduction
Racks Comedy, LLC (website URL: rackscomedy.com) values your trust and appreciates your business. We are a company dedicated to enhancing your comedy experience. Please carefully read this Privacy Policy, which governs the use of our services, and provide your consent to both this policy and our Terms of Service to access and use our services.
2. Data Collected
a. Personal Information
Ticket Purchases: When you purchase tickets for our comedy events, we collect essential information, including your name, email address, payment details, and billing information. This information is required to process your ticket purchase and facilitate your entry to our events.
Registration Data: If you register on our website, we may store your chosen username, email address, and any additional personal information you voluntarily provide in your user profile. Please note that you can view, edit, or delete your personal information at any time, except for changing your username. Our website administrators can also access and modify this information.
Support Data: If you create a support ticket through our website, we collect information you explicitly provide for support purposes. These submissions are sent to our third-party ticketing system, WooCommerce. Each time you create a new support ticket, you will be asked for consent. WooCommerce adheres to the EU/US “Privacy Shield,” and you can review their privacy policy: Ticketing System Privacy Policy Link.
b. Comments and Contact Form
Comments: When you leave comments on our website, we collect data from the comments form, including the information you provide, your IP address, and browser user agent string to help detect spam.
Contact Form: Information submitted through our contact form is sent to our company email, hosted by Namecheap. [Namecheap adheres to the EU/US “Privacy Shield” policy. These submissions are retained for customer service purposes and are not used for marketing or shared with third parties.
c. Google Analytics
- We use Google Analytics to anonymously track site usage for reporting purposes. No personalized data is stored. If you wish to opt-out of Google Analytics tracking, you can use [this link]
3. How We Use Your Personal Data
We utilize your personal information for various purposes, including:
- Verification and identification during website usage.
- Providing technical assistance and support.
- Sending updates with important information about news and changes.
- Monitoring account activity to prevent fraudulent transactions and ensure security.
- Customizing the website to enhance your experience.
- Ensuring overall performance and smooth administrative functions.
4. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
5. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
6. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
7. Third Party Access to Your Data
We do not share your data with third parties in a manner that reveals personal information such as email addresses or names. However, there are exceptions when we share limited data with partners to provide expected services. These exceptions include:
Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
8. How Long We Retain Your Data For
Metadata from support tickets or comments is retained until you request its removal. This data helps us recognize you and approve your comments automatically, bypassing moderation. If you register on our website, we also store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time (excluding username changes). Our website administrators can also access and edit this information.
9. Security Measures
We employ SSL/HTTPS protocols throughout our site to encrypt user communications with servers, preventing unauthorized capture or hijacking of personally identifiable information. In the event of a data breach, our system administrators will take immediate measures to ensure system integrity, notify affected users, and reset passwords as needed.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
10. Your Data Rights
a. General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
b. GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Racks Comedy, LLC permits residents of the European Union to use its Service. Therefore, it is the intent of Racks Comedy, LLC to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
11. Third Party Websites
Our website may contain links to third-party websites. Please be aware that these third-party websites are not screened for privacy or security compliance by Racks Comedy, LLC. We cannot be held liable for the conduct of these third-party websites. Links to social media sharing services do not connect you to the associated third parties unless you explicitly click on them.
12. Release of Your Data for Legal Purposes
In certain circumstances, it may be necessary or legally required for Racks Comedy, LLC to disclose your information in response to requests from government agencies or private litigants. We may also proactively report and release your information to third parties when it is deemed prudent for legal reasons, such as suspected fraudulent activities. You agree to release us from any damages arising from or related to the release of your information to law enforcement agencies or private litigants.
Any sharing of personal data for legal purposes will strictly adhere to the laws of your country of residence.
Contact Information:
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at hello@rackscomedy.com.
This Privacy Policy is effective as of September 14th, 2023 and may be updated periodically. Please review this policy regularly to stay informed about how we protect your privacy.